I have a virus. Why didn’t my anti-virus catch it?
No anti-virus out there today is 100% effective. Most viruses are disguised to look like legitimate internet files, thereby fooling and bypassing your anti-virus program. We use specialized tools to eradicate the virus and repair damaged system files to have your computer running better than the day it was new!
How do I know when it’s time to get a new computer?
It all depends on the computer you have and how old it is. If you purchased a high end piece of equipment, you should expect a minimum of 5 to 8 years of service from it.
I have Windows XP. Now that Microsoft no longer supports it, what should I do?
Since Microsoft has dropped support for XP, the threat against your security and the threat of identity theft are now greater than ever due to the fact that when security flaws are found (as they will be), Microsoft will do NOTHING to address these issues. We strongly suggest a new computer with either Windows 7 or Windows 8.1.
I’m looking for a new computer but I don’t want Windows 8 or Windows 8.1. Can I still get a new computer with Windows XP or Windows 7?
Windows XP is gone and no longer available. However we can easily get you a new computer with the Windows 7 operating system.
Can you service my Apple / MAC?
Absolutely! We are MAC certified.
Do you make house calls?
Yes we do! Our fees are very reasonable. There may be a situation where your computer can’t be repaired on site. With your permission we’ll bring it back to our shop to apply the proper repair and deliver it back to you.
I leave Southwest Florida during the summer months. What if I have computer problems while I’m away?
No problem! We can attach to your computer remotely across the Internet with our Remote Desktop access service. Just give us a call at 239-596-6112. We’re always here to help.
Why should I buy a new computer from you when I might be able to get it for less from the Big Box stores?
The old adage comes to mind, “you get what you pay for.” We only sell equipment made with the highest quality components. We will not sell a new $400.00 computer because we know that a year down the road you will regret the decision. The biggest reason for buying a computer from us is the truly personalized concierge style service you will receive. All warranty and service work is done right here in our shop, NOT sent away for weeks at a time.
How qualified are you to work on my computer and how do I know my personal data is safe?
We are a Microsoft Certified Partner and we also have the status of Microsoft Certified Systems Engineer, the highest and most difficult Microsoft certification that can be achieved. In addition to that we also hold Apple certification. We hold data next to Godliness and we will always go out of our way to protect and defend your personal files. We will always opt for inconveniencing you in the short term knowing that the job is being done only one way, and that’s the RIGHT way.